Privacy Policy
Last updated: June 2025
This Privacy Policy explains how Goldhearth ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website at goldhearth.biz or engage with our services. We are committed to handling your information with care and respect.
1. Who We Are
Goldhearth is a document information and organisation service based in Chiang Mai, Thailand. Our registered address is 52 Huay Kaew Road, Su Thep, Chiang Mai 50200. You can contact us at [email protected] or by telephone on +66 53 894 627.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — your name, email address, and telephone number when you submit an enquiry through our contact form.
- Message content — any information you include in a message or enquiry submitted to us.
- Usage data — anonymised technical information about how you navigate our website, collected via cookies and similar technologies. See our Cookie Policy for more detail.
We do not collect sensitive personal information (such as financial account details, identification documents, or health information) through this website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry and arrange a session if requested.
- To communicate updates about our services where you have indicated consent.
- To improve the usability and content of our website.
- To comply with applicable legal obligations.
We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing
Where applicable under Thai law and international data protection standards, we process your personal information on the basis of:
- Consent — when you submit a contact form or agree to cookies.
- Legitimate interests — to respond to enquiries and improve our services.
- Legal obligation — where required by law to retain or disclose information.
5. How We Store and Protect Your Information
Your information is stored securely on systems located in Thailand and/or the European Economic Area. We take reasonable technical and organisational steps to prevent unauthorised access, loss, or misuse of your data. Enquiry data is retained for a maximum of three years from the date of last contact, after which it is securely deleted.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in operating our website or business, under strict confidentiality agreements.
- Where required by law or a lawful government request.
- To protect the safety, rights, or property of Goldhearth or others.
7. Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences at any time. Please refer to our Cookie Policy for full details.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: [email protected]
- Phone: +66 53 894 627
- Address: 52 Huay Kaew Road, Su Thep, Chiang Mai 50200, Thailand